SHIPPING & RETURNS

Fast & Reliable Delivery: At Duo Duo Group, we are committed to delivering your purchase as quickly and affordably as possible. We offer shipping across Canada and the United States, and our rates are calculated at checkout based on your location and the shipping options available.
 

• Processing Times: Orders typically ship within 1-2 business days.
   

• Shipping Methods: We use trusted couriers for standard and express delivery, ensuring your package arrives on time.
   

• Tracking Your Order: Once your order is dispatched, you will receive a tracking number by email, allowing you to follow your package from our door to yours.

Satisfaction Guaranteed: We hope you love your Duo Duo product, but if not, we make returns and exchanges easy and hassle-free.
 

• Return Window: You may return or exchange any product within 30 days of receipt.
   

• Condition for Returns: Items must be returned unused, with all original tags and packaging intact.
   

• How to Return: Contact our customer service team at service@duoduogroup.com to initiate a return or exchange. We will guide you through the steps and provide you with a return shipping label.
   

• Refunds: Once we receive and inspect the returned item, we will process your refund to the original payment method within 7 business days.
   

For detailed information on our shipping and return processes, or if you need assistance with your order, please do not hesitate to contact our customer support team. Our goal is to ensure your shopping experience is as seamless and enjoyable as possible.